I have found the ERAS support services at ECFMG (Educational Commission for Foreign Medical Graduates) to be very helpful. The representatives respond to my questions quickly via email. On September 1 ERAS support services at ECFMG are launching a live chat option to answer questions about ERAS.
Representatives will be available to live chat M-F 8a-5p EST. You will be able to access the Live Chat service here. Starting September 1, you will find a link to the Live Chat service on every associated web page.